Clients arrive with screenshots, half a text thread and very different accounts of the same weekend. The portal gives you the whole picture in order, and gives your client a calmer way to deal with the other parent while your matter runs.
Messages, handovers, call notes, expenses and the information bank, in date order. Print it or save it as a PDF, or take CSV files for your own systems.
You see a case only when a client has added you, or when you have invited the client yourself. You cannot edit or delete anything in the family’s record, and every time you open a case it is logged.
Use the same email for every client and each case appears in your list, once the access fee for it has been paid. There is no need to keep separate accounts.
Each case has a message thread between you and the parents on it. Please read the note on that page before using it: it is visible to the parents, and to our administrators in limited circumstances. Keep privileged advice in your own systems.
Add a client by email. They receive a link to set up and choose their own plan. If you are a mediator working with both parents, add the second parent to the same case as a separate invitation. They pay for their own account too.
Registering is free and access to your cases costs you nothing, however many clients you have. Your clients pay for their own accounts. We do not charge professionals for access.
Use the access only for the case you have been added to. Do not share your login. Keep your own file notes outside the portal. If a client is at risk, follow your usual safeguarding procedures; the app is not an emergency service.
Register free Professional log in